The simplest messages are made of text. Text messages are best suited to communicate information without the need for visuals, complex interaction, or response.
Plain text up to 2,000 characters (varies by carrier)
Basic line breaks (\n)
Unicode character support
Delivery and read receipts (if enabled by user)
Fallback to SMS if RCS is unavailable (optional)Media and PDF files
When you send a message with an image, video, audio, or PDF file, your agent must provide a publicly accessible URL for the content or directly upload the file. For media files, you can also specify a thumbnail image that lets users preview the content before clicking on it. For audio files, the default audio widget is used as a placeholder.