RCS Message Support

The RCS channel supports certain message types natively, while others are transcoded to ensure compatibility across devices or fallback to SMS/MMS when RCS is unavailable.

✅ Supported Message Types

The following message types are natively supported in the RCS channel:

1. Text Messages

Plain or formatted text messages. These form the core of any conversation.

2. Suggested Replies/Actions

Predefined text responses that users can tap to reply instantly. Useful for guiding user and Interactive buttons that allow users to perfom some actions:

Open a URL

Make a phone call

View a map or open a location

Share their current location

3. Stand Alone Card (Single Rich Cards)

Visually rich messages that include:

A title and description

An image (optional)

Suggested actions (e.g., buttons to open a website, dial a number, or send a predefined reply)

4. Carousel Card (Multiple Rich Cards)

A horizontal collection of rich cards that users can scroll through. Ideal for showcasing multiple products, services, or options.

5. Media

Send multimedia content such as:

Images (JPG, PNG, etc.)

Videos (MP4, etc.)

Audio clips

Documents (PDF, DOCX, etc.)

RCS Message Support